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Orders Outside France

 

All new and online orders from outside Metropolitan France are managed by our Export Department.  You will receive an email from our Export Department with a proforma quote to validate.

 

Deco’Relief also has a network of distributors worldwide.  We will help you find our distributor to contact in your region and order through them.

 

MINIMUM ORDER:

  250 € is the minimum order for direct customers --excludes VAT and transport fees.

  For wholesalers, please check with our Export Department

 

PAYMENT METHOD

Advance payment methods accepted are :

-- Bank transfer

-- Credit card  (VISA / MASTERCARD).  

 

You will be asked for payment once you have validated your proforma.

 

TRANSPORT FEES

Shipping cost depends on destination and type of products.  We work with DHL, UPS as well as others international carriers.   

 

All our products are in Euro (), excluding taxes (VAT), and based on EXW -- departure from factory, packaging included.

 

For standard orders, Incoterm 2010 DAP will be used, but we can also use EXW, FCA, CPT etc at your request.

 

RETURNS

No returns accepted except for exceptional cases after agreement.  It is valid only for new goods and in its original package delivered less than 15 days and returned on your fees.

 

CUSTOMS CLEARANCE

DECO’RELIEF is not responsible for customs clearance in country of destination. Because each country has different import duties and regulations such as import license, please check beforehand.


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